Expert Assistance Service Plan
Dedicated Servers – Customized Expert Assistance Service Plan
If the source of the technical problem you are experiencing lies within systems or technology under our exclusive management, no charge will apply.
Examples of supported technical problems:
- Your server becomes unreachable due to a network failure within our facility.
- Your server becomes unreachable due to a hardware failure within our facility.
- The hosting service setup process failed to complete successfully.
- A root user password change request failed to resolve successfully.
If you need custom work, such as Advanced scripting, programming or troubleshooting, you need our Assisted Service Plan.